Frequently Asked Questions (FAQ)

1. How do blind boxes and trading card packs work? What if I get a duplicate?

Blind boxes and trading card packs are factory-sealed so the items inside remain a
complete surprise until opened—giving you a chance to pull rare or secret items! Due
to their mystery nature, opened packs or boxes cannot be returned or exchanged for
duplicates.

2. Are all TIK POP plushies and collectibles 100% authentic?

Yes, absolutely. We have direct and exclusive partnerships with major global toy brands. All items sold on TIK POP are guaranteed 100% official, licensed, and authentic products.

3. How long does shipping take and can I track my order?

Standard domestic orders are processed within 1–2 business days and typically arrive in 3–7 business days. As soon as your order ships, you will receive a tracking link via email to monitor its progress in real-time.

4. How do pre-orders work for trending or newly announced drops?

Pre-orders allow you to reserve viral or high-demand collections before they officially drop. Estimated shipping dates are listed on the product page. Please note that if your order contains both in-stock and pre-order items, the entire order will ship once all items are ready.

5. What is your return policy?

Unwanted Products: Return within 30 days. Must be unopened and in original packaging (otherwise refunded at 50%). Customer pays return postage.

Faulty/Damaged Goods: Return within 30 days. Contact us with photos first for a free prepaid return label; items are usually replaced.

Non-Returnable: Items with single-use codes (like TCG code cards) cannot be returned.

How to Return: Submit via our returns form. If you don't have a printer, include a note with your order number, postal code, and support ticket number inside the parcel.

Returns & Refunds Policy

6. Are your Squishies safe and UK compliant?

Yes! Every squishy we sell carries official UKCA/CE markings,
item/batch numbers, correct age-grading labels, and full manufacturer
traceability details. Unlike unregulated novelty squishies on the market, all our
products are fully certified and safe to buy in the UK

7. How do product "Drops" and restocks work?

Viral items sell out quickly! Drops are announced in advance on our
social media and via our newsletter. Sign up for email alerts or follow us on our
socials to get notified the second a drop goes live.
item/batch numbers, correct age-grading labels, and full manufacturer
traceability details. Unlike unregulated novelty squishies on the market, all our
products are fully certified and safe to buy in the UK

8. Are trading cards and blind boxes 100% authentic and unweighed?

Absolutely. All items come factory-sealed straight from official
distributors. We never weigh, reseal, or tamper with card packs or blind boxes.

9. How do I clean and care for my Squishy?

Wash gently with lukewarm water and mild soap, then towel dry. Keep
away from heat and sharp objects to keep it in top shape.

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