Dispatch & Order Processing

• We are a small, dedicated team packing each order with care! Please allow 1 to 3 working days (excluding weekends and bank holidays) for your order to be processed and dispatched.

• Once your order has been packed and handed over to Royal Mail, you will receive a shipping confirmation email with your tracking details (where applicable).

Shipping Rates & Delivery Times (UK)

All orders are shipped via Royal Mail:

• UK Orders Over £49: FREE Standard Shipping (Royal Mail 2nd Class / Tracked 48)

• Standard Shipping (Orders under £49): Royal Mail 2nd Class / Tracked 48 — Delivers in 2–3 working days from dispatch.

• Express Shipping: Royal Mail 1st Class / Tracked 24 — Delivers in 1–2 working days from dispatch.

Note: Delivery times are estimates provided by Royal Mail and may take longer during peak holiday periods or adverse weather conditions.

Delayed or Lost Parcels

Under Royal Mail guidelines, a domestic UK parcel is not officially classed as lost until 10 working days have passed after the estimated delivery date. If your tracking has stopped updating or your package is delayed:

1. Please wait the full 10 working days from the estimated delivery date before contacting us regarding a lost item.

2. Once this period has passed without delivery, we can submit a claim to Royal Mail on your behalf and dispatch a replacement or issue a full refund.

Order Cancellations & Address Changes

Because our team processes orders continuously to stay on schedule, we operate a strict modification window:

• If you need to cancel your order or correct a shipping address, you must email us within 1 hour of placing your order.

• Once an order has entered our processing queue or has been dispatched, we cannot cancel it or amend the delivery address.

Incorrect Address & Uncollected Packages

If a parcel is returned to us by Royal Mail due to an incorrect address entered at checkout, or because it was left uncollected at a local delivery office:

• The customer is responsible for paying a re-shipping fee to have the package resent.

• If you choose to cancel the order instead of re-shipping, original postage costs are non-refundable.

International Shipping & Customs Duties

For orders shipped outside the UK, customers are solely responsible for any local import duties, VAT, clearance fees, or customs taxes levied by the destination country.

Returns, Exchanges & Refunds

We want you to love your purchases! If you change your mind about an item, you have 14 days from the date of delivery to notify us that you wish to return it.

Standard Unopened Items (Squishies, Plushies & Figures)

To be eligible for a return on standard items:

• The item must be unused, undamaged, and in its original, unopened packaging.

• You must provide a valid order number or proof of purchase.

• Return postage costs are the responsibility of the customer unless the item is incorrect or faulty.

Mystery Items, Blind Boxes, Blind Bags & Trading Cards

Due to the collectible, random, and market-sensitive nature of these products, specific rules apply:

• Factory Sealed Only: Blind boxes, blind bags, trading card booster packs, and mystery items must remain 100% unopened, unsealed, and factory-wrapped to qualify for a return or exchange.

• Opened Items & Duplicates: Once a blind item or trading card pack has been opened, unsealed, or tampered with, we cannot offer a return, refund, or exchange for unwanted items or duplicate pulls.

• Exceptions: Returns on opened mystery items are only accepted if the item inside is genuinely manufacturing-faulty or damaged.

Damaged or Faulty Items & Unboxing Proof

If your item arrives damaged or defective, please let us know right away so we can resolve it for you!

1. Contact us within 30 days of receiving your order at TEAM@TIK-POP.COM.

2. Include your order number, a brief description of the issue, and clear photos/videos showing the defect or damage.

3. Unboxing Video Requirement for Mystery Items: To process claims for missing components, severe defects, or broken items inside opened blind boxes/trading card packs, we strongly recommend providing a continuous, unedited unboxing video showing the original sealed packaging being opened for the first time. This ensures we can quickly verify manufacturing defects vs. missing items and expedite your replacement or refund.

4. If approved, we will provide a replacement or full refund, including return shipping costs where applicable.

How to Process a Return

1. Contact our support team at TEAM@TIK-POP.COM with your order number and the item(s) you wish to return.

2. Wait for confirmation and return instructions from our team before sending anything back.

3. Package the item securely and ship it back using a tracked service (recommended, as we cannot be held responsible for lost return parcels).